Fashion: Case Study

Fashion Label Betty Barclay
Fashion Label Betty Barclay

For Betty Barclay the entire fulfillment process is carried out by PVS. Zoom view …

For Betty Barclay the entire fulfillment process is carried out by PVS. Currently, we supply Germany, the Netherlands and Austria. More countries are planned.

Betty Barclays international orientation has been considered and realized in any respect. For example, the country-specific payment and delivery channels have been considered. Returns are processed directly in the country and customer requests are answered in the language of the country.

Betty Barclays top priority was great flexibility with regard to market requirements. In particular, the integration of online market places is an important issue as well as the flexible adjustment of delivery routes and returns processing.

Project management, customer service, payment handling, including credit rating, and provision of interfaces to online shop and customer service center are fulfilled by PVS. Our call center employs multilingual call center agents who can service Betty Barclays customers in their relevant national language.

Betty Barclay could rely on a well-established long-standing team.

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