Fulfillment: Case Study

BabyOne: »Babies are us«
BabyOne: »Babies are us«

PVS takes over complete multi-channel fulfillment for retail chain BabyOne

1988 was the year when the very first store of this specialist chain for baby and toddler products opened at Freudenberg near Siegen. Since then, BabyOne has grown constantly; today, being the number one retail chain for baby and toddler products in Germany.

The secret of its success: Everything a baby needs under one roof. The special thing about BabyOne is: The right combination of product portfolio and consequent customer-orientation.

Since November 2009, the retail chain has had its own online shop at www.babyone.de offering its customers online shopping through all channels. And this is where PVSs fulfillment services come in.

PVS takes over the complete commercial and logistic services for BabyOne, from taking and handling orders to accounts receivables, warehousing, shipments and return shipments. Trained call center agents assist the customers at PVSs own customer service center when placing orders and answer any questions that may arise.

»With PVS, we have a capable fulfillment partner assisting us implementing our long-term goals«, says Bianca Menzel, officer at BabyOne.

» BabyOne

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