Spare Parts: Case Study

Spare part and accessory delivery for Dyson
Spare part and accessory delivery for Dyson

James Dyson invented the bagless vacuum cleaner with constant vacuum power. Today, Dyson is the market and innovation leader in this segment.

These products are specifically characterized by high quality and performance, an innovative filter technology and future-oriented design. The quality of Dysons service range also emphasizes the companys outstanding position in the top market segment.

The PVS Group handles the spare part and accessory delivery, the shipment of individual appliances and the repair service. On average, several hundred orders every day.

For customer requests, we provide a team of trained employees (Careline). Many questions regarding operation or maintenance can be answered efficiently on the telephone for a better customer service. Should it become necessary to check or repair an appliance, a carrier service will be ordered immediately to pick it up. The appliances received at the PVS service center are examined immediately, repaired and usually sent back to the customers the same day.

That way, Dyson can realize very short service lead times of only 3 to 4 days. For maintenance and repair work outside the warranty or goodwill periods, PVS also handles billing and the necessary account receivables management.

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